At MEZARIX, we want you to shop with confidence. If you are not satisfied with an eligible purchase, you may request a return within 30 days of delivery.
Return eligibility
- Items must be unused, unworn, unwashed, and in substantially the same condition in which they were received.
- Original packaging, accessories, manuals, and included parts should be returned where applicable.
- Proof of purchase or your MEZARIX order number is required.
For hygiene and safety reasons, opened personal-care items, consumable products, gift cards, customized items, and products specifically marked Final Sale are not eligible for change-of-mind returns unless required by law.
Damaged, defective, or incorrect items
Please contact us as soon as possible if an item arrives damaged, defective, or different from what you ordered. Include your order number and clear photos or video when appropriate. If the issue is verified, we will arrange an appropriate replacement, refund, or other remedy.
Change-of-mind returns
For approved change-of-mind returns, customers are generally responsible for return shipping unless otherwise stated. Please contact us before sending anything back so we can provide return instructions. Returns sent without authorization may not be accepted.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.
Order cancellations
If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes after an order has entered processing or fulfillment.
For assistance, email hello.mezarix@gmail.com.